How do I cancel my Legacy Site Builder service?
If you have decided to move your website to a modern platform or no longer require your legacy site, you can request a cancellation directly through your dashboard. At Nixzoehost, we aim to make this process as transparent as possible, ensuring you have full control over your billing cycle.
1. Important Considerations Before You Cancel
Cancellation is a permanent action. Before proceeding, please review the following:
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Data Loss: Once the cancellation is fully processed, all files, images, and content associated with the Legacy Site Builder will be permanently deleted from our legacy cluster.
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Backups: We recommend taking screenshots or copying your text content into a document, as legacy sites cannot be exported as standard ZIP files.
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Domain Status: Canceling your site builder does not cancel your domain name. Your domain will remain active and continue to renew unless you specifically disable auto-renew for it as well.
2. Steps to Request Cancellation
To cancel your service, follow these steps within your Client Area:
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Log In: Access your account at nixzoehost.com/clientarea.php.
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Navigate to Services: Click on Services in the top navigation bar and select My Services.
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Select the Product: Locate your Legacy Site Builder in the list and click the Manage button (the wrench icon) next to it.
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Request Cancellation: On the left-hand sidebar menu, click the Request Cancellation link.
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Brief Description: Briefly let us know why you are canceling (this helps us improve our future services!).
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Cancellation Type: * Immediate: Your site will be taken offline and deleted within 24 hours.
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End of Billing Period: Your site remains active until your current paid term ends, and it will not renew.
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Confirm: Click the Request Cancellation button to finalize.
3. Can I Undo a Cancellation?
If you change your mind before the cancellation date has reached:
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End of Billing Period: You can usually "Stop" the cancellation request by contacting our support team or checking the service management page in your dashboard.
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Immediate: Because "Immediate" requests are processed rapidly by our automated system, it may not be possible to stop the deletion. Please contact Live Chat immediately if this was a mistake.
4. Moving to a Modern Nixzoehost Plan
If you are canceling because the legacy tool is too limited, you don't have to leave Nixzoehost! Most of our customers find that our Managed WordPress or AI Website Builder plans offer the speed and flexibility they were missing.
Pro-Tip: If you upgrade to a modern hosting plan, our Migrations Team can often help you move your old content over to a new WordPress site for free. Open a support ticket before you hit "Cancel" to discuss your options!
Cancellation Overview
| Feature | Immediate Cancellation | End of Billing Period |
| Site Uptime | Stops within 24 hours | Stays live until expiry date |
| Invoicing | Stops immediately | No further invoices generated |
| Data Recovery | Not possible after 24h | Possible until expiry date |
| Recommendation | Use only if site is no longer needed | Best for planned migrations |
