How long do I need to wait for a refund?
At Nixzoehost, we stand by our services with a 30-Day Money-Back Guarantee. If you aren't satisfied with our hosting, we want to make the exit process as smooth as the arrival.
The 30-Day Money-Back Guarantee
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Applicable to: Shared Hosting, Managed WordPress, and Reseller Hosting plans.
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Non-Refundable Items: Per industry standards, Domain Registrations, SSL Certificates, and Admin Fees are non-refundable as these costs are paid directly to the central registries on your behalf.
Refund Timelines:
Once a refund is approved by our billing team:
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Nixzoehost Processing: We issue the refund internally within 24 hours.
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Banking System Window: It typically takes 5 to 10 business days for the funds to appear on your bank statement.
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Note: If you paid via PayPal, the refund is usually visible in your PayPal balance within minutes of our approval.
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Account Credit Option: If you plan on purchasing a different service with us later, you can choose to have your refund issued as Account Credit. This is instant and allows you to bypass the banking wait time.
