Managing Client Support for Resold Services
A common question is: "Who does my client contact if their SSL fails?"
The "Front-Line" Rule
As a Reseller, you are the face of support.
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Your clients should contact your helpdesk.
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If the issue is a technical failure on our end, you contact the Nixzoehost Priority Reseller Support via ticket or chat.
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We fix the issue and inform you; you then inform your client. This maintains the "White-Label" illusion and keeps your brand's authority intact.
Reseller Revenue Model Example
| Service | Your Wholesale Cost | Suggested Retail Price | Your Annual Profit |
| .COM Domain | $11.00 | $15.99 | **$4.99** |
| Basic SSL | $7.00 | $19.99 | **$12.99** |
| ID Protection | $2.00 | $6.99 | **$4.99** |
| TOTALS | $20.00 | $42.97 | **$22.97 per client** |
