Our 24/7 Live Chat is the fastest way to get help, but occasionally, local browser settings can hide the support bubble. If you don't see the purple chat icon in the bottom-right corner, try these steps:
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Disable Ad-Blockers: Many ad-blockers mistakenly flag support widgets as "trackers." Try disabling your ad-blocker for
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Check Incognito Mode: Open our site in a Private or Incognito window. If the chat appears there, you likely need to clear your browser cache and cookies.
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Enable JavaScript: Our chat system requires JavaScript to run. Ensure your browser isn't blocking scripts.
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Agent Availability: While our system is 24/7, if we are performing an emergency system-wide update, the widget may be temporarily disabled to prevent a backlog. In this case, please Submit a Ticket instead.
