In many traditional software systems, a "username" is a static ID created at signup. At Nixzoehost, we use a more modern, flexible approach where your Email Address serves as your unique identifier for logging in.
Can I Change My Nixzoehost Username?
The short answer is yes, but because your "username" is tied directly to your email address, you change it by updating your primary account email.
How Your Identity Works at Nixzoehost
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Your Username: This is the email address you used when you first joined us.
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The Benefit: Using an email address instead of a traditional username (like
user123) makes it much easier to recover your account if you forget your credentials.
How to "Change" Your Username (Update Your Email)
If you have rebranded your business or simply want to use a different email for logging in, follow these steps:
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Log in to your Nixzoehost Client Area using your current email address.
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Click on the "Hello, [Name]!" dropdown menu in the top-right corner.
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Select Your Profile.
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In the Email Address field, delete the old address and type in your new one.
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Verification: For security, you must enter your Current Password at the bottom of the page to confirm you are the authorized account holder making this change.
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Click Save Changes.
Note: From this moment forward, your "username" has changed. You must use the new email address to log in to the Client Area and the Nixzoe WordPress Manager.
Can I change the "Display Name"?
If you want to change how our team addresses you in support tickets or how your name appears on the dashboard:
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Go to Hello, [Name]! > Edit Account Details.
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Update the First Name and Last Name fields.
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Click Save Changes.
Important Considerations
| Feature | Impact of Changing Email |
| Login Credentials | You must use the new email immediately for all future logins. |
| Billing Notifications | All future invoices and renewal reminders will go to the new address. |
| Support History | Your previous support tickets will remain attached to your account; they do not disappear. |
| 2FA Settings | If you use Two-Factor Authentication, we recommend disabling and re-enabling it after an email change to ensure the sync remains active. |
Common Questions
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Can I have two usernames for one account? No, each account has one primary email login. However, you can add Sub-Accounts (under Account > Contacts/Sub-Accounts) if you want another person to have their own "username" and password to help manage your site.
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What if I lost access to my old email? If you cannot log in to change your email, please contact our verification team. For your protection, we will require identity verification (such as a photo ID or a recent billing statement) to update the email on your behalf.
