To ensure your website stays online and your data remains protected, keeping your subscription active is vital. At Nixzoehost, we use a centralized billing system to make renewals as seamless as possible.
Here is the step-by-step guide on how to handle your renewals.
1. Automatic Renewal (Recommended)
By default, all Nixzoe Managed WordPress plans are set to Auto-Renew.
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How it works: Our system will attempt to charge your saved payment method (Credit Card, PayPal, or Crypto) on the morning of your anniversary date.
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Benefits: You never have to worry about missing an email or having your site suspended due to an oversight.
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Management: You can manage your payment methods in the Billing > My Cards section of your Client Area.
2. Manual Renewal via Invoice
If you prefer to pay manually or if your automatic payment fails, follow these steps:
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Check your Email: We send an invoice notification 14 days before your subscription expires.
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Log in to the Client Area: Go to nixzoehost.com/clientarea.php.
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Find Unpaid Invoices: On the home dashboard, you will see a tile for Invoices. Click it to see all pending payments.
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Complete Payment: Click on the "Unpaid" invoice, select your preferred payment method from the dropdown, and click Pay Now.
3. Early Renewal
If you have extra budget now and want to extend your service ahead of time:
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Navigate to Services > My Services.
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Select your Managed WordPress plan.
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On the left-hand sidebar, click Renew.
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Select the period you wish to add (1 month, 12 months, etc.) and checkout.
Important: The Expiry Timeline
| Timeline | Status | Action Required |
| 14 Days Before | Active | Invoice is generated and emailed. |
| Renewal Date | Active | System attempts automatic charge. |
| 1-4 Days After | Grace Period | Site remains up; overdue reminders sent. |
| 5 Days After | Suspended | Site goes offline; access is restricted. |
| 30 Days After | Terminated | Data is permanently deleted from the server. |
To ensure your website stays online and your data remains protected, keeping your subscription active is vital. At Nixzoehost, we use a centralized billing system to make renewals as seamless as possible.
Here is the step-by-step guide on how to handle your renewals.
1. Automatic Renewal (Recommended)
By default, all Nixzoe Managed WordPress plans are set to Auto-Renew.
-
How it works: Our system will attempt to charge your saved payment method (Credit Card, PayPal, or Crypto) on the morning of your anniversary date.
-
Benefits: You never have to worry about missing an email or having your site suspended due to an oversight.
-
Management: You can manage your payment methods in the Billing > My Cards section of your Client Area.
2. Manual Renewal via Invoice
If you prefer to pay manually or if your automatic payment fails, follow these steps:
-
Check your Email: We send an invoice notification 14 days before your subscription expires.
-
Log in to the Client Area: Go to nixzoehost.com/clientarea.php.
-
Find Unpaid Invoices: On the home dashboard, you will see a tile for Invoices. Click it to see all pending payments.
-
Complete Payment: Click on the "Unpaid" invoice, select your preferred payment method from the dropdown, and click Pay Now.
3. Early Renewal
If you have extra budget now and want to extend your service ahead of time:
-
Navigate to Services > My Services.
-
Select your Managed WordPress plan.
-
On the left-hand sidebar, click Renew.
-
Select the period you wish to add (1 month, 12 months, etc.) and checkout.
Important: The Expiry Timeline
| Timeline | Status | Action Required |
| 14 Days Before | Active | Invoice is generated and emailed. |
| Renewal Date | Active | System attempts automatic charge. |
| 1-4 Days After | Grace Period | Site remains up; overdue reminders sent. |
| 5 Days After | Suspended | Site goes offline; access is restricted. |
| 30 Days After | Terminated | Data is permanently deleted from the server. |
Frequently Asked Questions
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Can I change my billing cycle during renewal?
Yes! If you are currently paying monthly and want to switch to annual (to save 20%), contact our billing team before paying your next invoice, and we will adjust the cycle for you.
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What if my credit card expired?
Log in to the Client Area, go to Billing > Payment Methods, and add your new card. You can then apply the new card to your unpaid invoice manually.
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Do you offer a renewal discount?
We frequently offer loyalty rewards for annual renewals. Check your email for any promotional "Renewal Codes" before completing your payment.
Nixzoe Safety Tip: If your site is suspended due to non-payment, simply paying the overdue invoice will automatically unsuspended your site within 5 to 10 minutes. You do not need to open a support ticket!
