How to Access Your Website Folders and Files via SFTP? Print

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How to Access Your Website Folders and Files via SFTP

While the cPanel File Manager is great for quick edits, SFTP is the professional standard for uploading large themes, managing thousands of images, or editing code locally. SFTP is more secure than standard FTP because it encrypts both your password and your data during the transfer.

Your Default Credentials

You don't need to create a new account. Use these details in your FTP client:

  • Host: Your domain name (e.g., blackheartstudiosyyc.com) or your servers IP address.

  • Username: Your Nixzoehost cPanel username.

  • Password: Your Nixzoehost cPanel password.

  • Port: 22 (This is the specific port for SFTP).


Step 1: Download an SFTP Client

To access your files, you need a "Client" software on your computer. We recommend:

  • FileZilla (Free - Windows/Mac/Linux)

  • Cyberduck (Free - Windows/Mac)

  • WinSCP (Free - Windows)


Step 2: Connect to Nixzoehost

  1. Open your SFTP client (e.g., FileZilla).

  2. Go to File > Site Manager.

  3. Click New Site and name it "Nixzoehost Site."

  4. Change the Protocol to SFTP - SSH File Transfer Protocol.

  5. Enter your Host, Username, and Password.

  6. Set the Port to 22.

  7. Click Connect.


Step 3: Navigating Your Files

Once connected, you will see two panes:

  • Left Side: Your local computer files.

  • Right Side: Your Nixzoehost server files.

To find your website files, navigate to the folder named public_html. This is where your WordPress core files, wp-content folder (themes and plugins), and wp-config.php are located.


Why use SFTP instead of cPanel File Manager?

Feature cPanel File Manager SFTP (FileZilla/WinSCP)
Max Upload Size Limited by browser (~500MB). Unlimited.
Bulk Transfers Can be slow/unstable. High-speed concurrent transfers.
Security Standard Web Security. Encrypted SSH Tunnel.
Folder Management Uploads one folder at a time. Drag-and-drop entire directory trees.

Troubleshooting "Connection Refused"

If you cannot connect, check these two common 2026 issues:

  1. Wrong Port: Ensure you are using Port 22. If you use Port 21, the connection will fail because that is for unencrypted FTP.

  2. IP Block: If you enter the wrong password too many times, our Nixzoe Firewall might temporarily block your IP. If this happens, try logging in from a different network or contact support to whitelist your IP.


Nixzoe Pro-Tip: If you have a developer working on your site and you don't want to give them your main password, you can go to cPanel > FTP Accounts and create a restricted account. However, standard FTP accounts use Port 21. For Port 22 (SFTP) access, the main cPanel credentials are required.


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